NRCDR closed on September 29, 2017. This website is not being maintained but will be available through 2019.

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Tools and Resources


Even though many of the materials in each of the topic areas of our website aren’t written specifically for tribal child welfare systems, we hope that the resources will be useful and relevant for tribal child welfare systems as you recruit and retain parents. Below are some materials that we think will be particularly useful for tribal child welfare systems; we also encourage to you explore our other resources on placement stability and permanency, retaining and supporting families and CQI

Our Diligent Recruitment Navigator is designed with a customization option specifically for tribal child welfare systems. You can receive a customized Diligent Recruitment Navigator for tribes that includes suggestions and discussion questions tailored to the needs and structures of tribal child welfare systems. Our customer service model for child welfare systems is built on a belief that each participant in the child welfare system, from the person who sweeps the floor, to the agency director, to the judge, to the foster, adoptive, or kinship family, must feel like a valued member of the team and take the act of providing good customer service to heart.

Note: The versions of the Diligent Recruitment Navigator customized for tribes were updated in January 2017, with more tribally specific and relevant content.

Publications and Recordings

Recruiting Families for Native American Children: Strengthening Partnerships for Success  (PDF – 115 KB) Provides ideas and suggestions for specific strategies state and county child welfare systems can use to recruit families for Native American children in foster care, highlights the importance of effective recruitment strategies as a way to support a child welfare system’s efforts to comply with the Indian Child Welfare Act, and offers strategies for developing and strengthening partnerships with tribes and tribal child welfare systems.

We developed this publication with the primary goal of building state child welfare systems’ capacity to recruit, develop, and support families for Native American children in foster care. However, you may also find ideas and strategies that are useful for you to extract and use in your own work, including your family recruitment efforts, ways to use data, and ideas for developing or strengthening partnerships with state child welfare agencies or other entities. You may find it helpful to share this publication with state and county child welfare agencies, including as a tool that could help provide a foundation for some discussions about ways to work together.

Diligent Recruitment Planning Tool for Tribes: A Tribal Supplement to the Diligent Recruitment Navigator (PDF – 111 KB)
This tool is designed specifically for tribal child welfare systems, providing an easy-to-use guide for discussions to develop a comprehensive diligent recruitment plan and program. It highlights key elements and information from the NRCDR’s extensive Diligent Recruitment Navigator and offers additional customized content for tribes. This brief tool includes ideas for discussion questions and people to include in planning discussions. It can be used either as a companion to the full Diligent Recruitment Navigator or on its own.

Using the Diligent Recruitment Navigator to Support Implementation and Ongoing Program Improvement (225 – PDF): This brief publication shares ways to use the Diligent Recruitment Navigator to support child welfare systems’ efforts to implement and strengthen diligent recruitment programs and plans. It highlights examples of creative ways to use the Diligent Recruitment Navigator.

Using Customer Service Concepts to Enhance Recruitment and Retention Practices (PDF – 852 KB)
This publication provides child welfare agency leaders with an overview of customer service concepts that can help with recruitment and retention of foster, adoptive, and kinship families. It also serves as a guide for agency leaders in assessing, developing, and implementing relevant policies and practices to support good customer service.

Five Things You Can Do to Improve Customer Service — Phone Interaction With Families (PDF – 186 KB)
Suggests simple steps for improving customer service as you interact with current and prospective foster, adoptive, and kinship families.

10 Things You Can Do to Improve Customer Service Prospective Parent Orientation Sessions (PDF – 201 KB)
Offers simple ideas for creating a more welcoming and encouraging climate at orientations for prospective parents.

An Evaluation of Family Group Decision Making with Native American Families Toolkit (PDF – 750 KB)
This publication from Casey Family Programs provides a toolkit that contains surveys and guides to help communities that are interested in conducting their own evaluations of family group decision-making meetings.

First Impressions: The Power of an Effective Response System

This 2016 webinar addresses the importance of planning, implementing, and continuously assessing your system for responding to resource family inquiries as an integral component of your integrated diligent recruitment process. Presenters provide an overview of key concepts related to effective response systems and discuss ways in which your response system offers a critical opportunity to set resource family expectations and provide consistent, timely information. The webinar features a panel of presenters from different types of child welfare systems, including the Cherokee Nation, who provide information about how their response systems are structured, discuss their strategies, and share the strengths and challenges of their approaches.

View the webinar recording on our YouTube channel

Read more about the webinar and access related materials

Recruiting, Developing, and Supporting Resource Families in Rural Communities

In this 2016 virtual peer-to-peer meeting, NRCDR’s meeting facilitators provide information about resources and relationships in rural communities, and discuss approaches and strategies for recruiting, developing, and supporting foster, kinship, and adoptive families in rural and tribal communities. Participants talk with peers about their strategies, resources, successes, challenges, and lessons learned.

View the event recording on our YouTube channel and download the PowerPoint (PDF – 577 KB).

Other Resources and Useful Websites

  • Guidance for Tribes from the Children’s Bureau (PI 13-03) — This Program Instruction (PI) from the Children’s Bureau provides instruction to Tribes on the June 30, 2013 Submission of the Annual Progress and Services Report (APSR) required under Title IV-B of the Social Security Act (the Act) for the Stephanie Tubbs Jones Child Welfare Services and Promoting Safe and Stable Families (PSSF) Programs, and the Chafee Foster Care Independence Program (CFCIP), including the Education and Training Vouchers (ETV) program; submission of the CFS-101, Part I, Annual Budget Request; Part II, Annual Summary of Child and Family Services; and Part III, Annual Expenditures for Title IV-B, Subparts 1 and 2.

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